Yes, first class customer service and product! From my experience with these TPE dolls, you can literally shrink them. If she’s too tight, make her into a fist and leave something in her, like a lube bottle slightly larger than her hole, overnight a few times until she fits just right. You can also do some work on her breasts by just moving them around and squeezing them, which will make them feel softer and maybe jiggle better.